Mortgage Broker

With a strong work ethic, attention to detail and a desire to find the right finance solutions for her clients, Vivienne is a mortgage broker that goes above and beyond the call of a standard home loan application.

To her, there is a family behind a home loan and somebody’s financial dream behind every application.


Vivienne’s specialties

With a thorough knowledge of the credit policies of a number of Australian lenders, Vivienne has particular skills in:


Vivienne’s experience

After graduating university with a Bachelor of Commerce and International Studies majoring in Business Economics and Business Law, Vivienne began her finance career at Home Loan Experts in a support role for our senior brokers.

Her day-to-day role was to ensure client applications were processed from beginning to settlement and worked closely with senior brokers to build strong customer relationships.

With such a strong attention to detail and exceeding expectations, she was trained up to become a mortgage broker after just 6 months.

Continuing her focus on making the application process streamlined, She is proud to be in a role where she can help Australians achieve their dreams.


Awards

Astraliam mortgage award finalist 2020Finalist customer care of the year 2020Astralian mortgage broker award finalist 2019the advisor 30 under thirty 2017

These awards recognise Australia’s top broking professionals.

In 2017, Vivienne was ranked number 30 in The Adviser‘s ‘Thirty Under 30’ awards, a recognition of the top mortgage brokers in Australia.

Making the list is a testament to the exceptional customer service Vivienne provides day in and day out.

She followed that win with a finalist nod in the category: Broker of the Year – Productivity for her quality loan submissions at the 2019 Australian Mortgage Awards .

And in 2020, she was nominated as a finalist in the category: Customer Service of the Year – Individual for her excellence in customer service at the 2020 Australian Broking Awards .

Vivienne has received an enormous amount of client testimonials highlighting her friendly, professional and hard-working nature and her comprehensive service which goes above and beyond for all clients.

To mark her achievement in 2020, she got nominated as a finalist for Broker of the Year – Productivity in 2020 Australian Mortgage Awards. Additionally, she won the excellence award.

 

Want to join our team as a mortgage broker?

We’re always looking to hire the right candidate!

Please send through your resume through to careers@homeloanexperts.com.au.


Vivienne’s client stories


Vivienne in the news

Vivienne was featured in the following publication:


Testimonials

Maria C

South Australia

When I first contacted Vivienne over a year ago, I was immediately put at ease with her kind and warm manner. Her empathy and extensive knowledge were instrumental to our decision to using a broker without even one face to face meeting. She presented us with multiple scenarios as our situation changed, all very patiently.

Throughout our journey, Vivienne was responsive, patient and understanding. Her advocacy helped us feel valued as clients. Actually, at crucial moments, we felt we were Vivienne's only clients.

We will definitely recommend Vivienne. She helped us with our team.

Sam H

Sydney

Vivienne is exceptional. Our first experience with Vivienne was in securing a mortgage for a Sydney investment property whilst we were expats in London during the pandemic. Vivienne was attentive, approachable, diligent and highly competent throughout the entire process; from our first enquiry until the final settlement. She presented the various options to us and explained the pros and cons of each one as it pertained to our specific situation. Working across time zones was never an issue, Vivienne was always available for calls outside of Australian business hours, and was extremely responsive on emails and was able to answer all our questions and address any concerns we may have had. No question was too small and she followed through on everything. Her problem solving ability is second to none, we faced challenges unique to the pandemic, as an example, when we were suddenly informed the Australian Embassy was closed for notary services - critical for witnessing our documents. Vivienne was reassuring and creative in working with the lender to find solutions and kept our finance on track. Given the uncertainty and constantly evolving situation, Vivienne had proven that no matter what, she is adept and had it under control. We were confident Vivienne would be able to manage literally anything related to our finance, which allowed us to focus on finding the right property. In the crazy covid housing market, Vivienne helped us with due diligence for finance on a couple properties. Whilst missing out on properties was frustrating, Vivienne was never phased or annoyed but was always understanding and ready to help in any way she could.

We would 100% recommend Vivienne. In fact when we later refinanced another existing property, Vivienne was our first and only call. And again she clarified what we wanted and needed and came through with a winning solution. And again followed through until settlement. Vivienne has been the perfect Mortgage Broker, going above and beyond, and a deserved winner of Residential Mortgage Broker of the Year....or BEST Mortgage Broker of the Year! Thank you Vivienne, your help and support has been invaluable!

View More Testimonials

Why use us?

We aim to set an example by delivering what we promise: a higher level of service, better advice and better home loans.

pin_drop

Australia-wide services

We finance properties anywhere in Australia for people anywhere in the world.

monetization_on

Get incredible interest rates

Our relationships with our panel of lenders allow us to negotiate your interest rate.

thumb_up

We get tough loans approved

We can help you navigate the often complex pre-approval and application process.

favorite

Our customers love us

We receive hundreds of love letters from our customers.

Discover more reasons to use Home Loan Experts

How we find you the right solution

We get a complete understanding of where you’re at and what your ultimate goals are.
You’ll get a recommendation in just a few simple steps.

free assessment
1

Complete our free assessment form or call us.

situation
2

We assess your situation.

options
3

We look at all the options from our panel of lenders.

suitable home loan deals
4

We will find you the most suitable home loan deals.

Testimonials for Home loan experts

Facts
about us

50+

lenders on
our panel

$4B+

lent Australia-wide
and counting

Westpac
ANZ
Nab
AMP
Qudos
Firstmac
Common Wealth
St George
ING
Homeloans
Macquire
Suncorp
Pepper Money
Me Bank
Bankwest
75%

of our borrowers get
approved with a major bank

95%

of our borrowers get a discount
below the bank standard variable rate