Mortgage Broker

With a strong work ethic, attention to detail and a desire to find the right finance solutions for her clients, Vivienne is a mortgage broker that goes above and beyond the call of a standard home loan application.

To her, there is a family behind a home loan and somebody’s financial dream behind every application.


Vivienne’s specialties

With a thorough knowledge of the credit policies of a number of Australian lenders, Vivienne has particular skills in:


Vivienne’s experience

After graduating university with a Bachelor of Commerce and International Studies majoring in Business Economics and Business Law, Vivienne began her finance career at Home Loan Experts in a support role for our senior brokers.

Her day-to-day role was to ensure client applications were processed from beginning to settlement and worked closely with senior brokers to build strong customer relationships.

With such a strong attention to detail and exceeding expectations, she was trained up to become a mortgage broker after just 6 months.

Continuing her focus on making the application process streamlined, She is proud to be in a role where she can help Australians achieve their dreams.


Awards

Astraliam mortgage award finalist 2020Finalist customer care of the year 2020Astralian mortgage broker award finalist 2019the advisor 30 under thirty 2017

These awards recognise Australia’s top broking professionals.

In 2017, Vivienne was ranked number 30 in The Adviser‘s ‘Thirty Under 30’ awards, a recognition of the top mortgage brokers in Australia.

Making the list is a testament to the exceptional customer service Vivienne provides day in and day out.

She followed that win with a finalist nod in the category: Broker of the Year – Productivity for her quality loan submissions at the 2019 Australian Mortgage Awards .

And in 2020, she was nominated as a finalist in the category: Customer Service of the Year – Individual for her excellence in customer service at the 2020 Australian Broking Awards .

Vivienne has received an enormous amount of client testimonials highlighting her friendly, professional and hard-working nature and her comprehensive service which goes above and beyond for all clients.

To mark her achievement in 2020, she got nominated as a finalist for Broker of the Year – Productivity in 2020 Australian Mortgage Awards. Additionally, she won the excellence award.

 

Want to join our team as a mortgage broker?

We’re always looking to hire the right candidate!

Please send through your resume through to careers@homeloanexperts.com.au.


Vivienne’s client stories


Vivienne in the news

Vivienne was featured in the following publication:


Testimonials

Edwin

NSW

Job well done

Bibek and Vivienne were excellent! My wife and I wanted to get a serviced apartment through a self-managed super fund[SMSF] which is a lot more complex than just getting a personal loan for a property that is not a serviced apartment. Also banks at this time in Australia no longer loan to SMSF! Many brokers just did not get back to us with our enquiries to broker a loan despite our politeness and we suspect this was due to the complexity of our loan but not Home Loan Experts.

Vivienne was our initial contact and right from the start made us feel that home loan experts could get the job done! Once Vivienne had secured a lender that would lend to our SMSF, Bibek took over with the process until finally settling the property purchase.

There was a lot more paperwork required with serviced apartment SMSF purchase compared to a non serviced investment property purchase we did but Bibek and Vivienne with clear, calm and professional phone and email communication helped us complete this purchase peacefully. After an exhausting process of looking for a loan on our own plus with other brokers we finally came across home loan experts and I am so glad we did. Job well done Bibek, Vivienne and Home loan experts!

Michelle

NSW

Great help and willing to go the extra mile


I found Vivienne to be very knowledgeable and efficient at helping me to get a home loan. As I was waiting for settlement over the Xmas break, I faced some delays, but Vivienne went over and above, even following up while she was on annual leave, to get my settlement across the line. I have no hesitation in recommending Vivienne and her team for assistance with applying for a loan.

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