Last Updated: 20th February, 2024

Home Loan Experts strives to be industry leaders in service, knowledge and professionalism.

We are well known amongst our peers for our intensive in-house training program, selective hiring process and efficient systems.

Our goal is to break the traditional mould of poor service which has become the norm for many companies in the finance industry.

Better Business Awards 2024

BBA 2024 Winner of Best Community Engagement Program At Home Loan Experts, our dedication to community engagement isn’t just a side project – it’s a cornerstone of our values. That’s why winning the Community Engagement Program Award at the 2024 Better Business Awards means so much to us. Spearheaded through Alaya Cares, we’ve strived to create a space where everyone has access to opportunities, where equality reigns, and where environmental sustainability is prioritised. Alaya Cares operates on these principles, aiming to empower communities through various initiatives.

ISO 27001 Certification

ISO Certification for Best practice of Information security The accreditation is proof that we have a standard for effectively identifying and managing risks associated with the security of confidential data. By adhering to ISO 27001 standards, we ensure the confidentiality, integrity and availability of data. We have enhanced our data protection measures to demonstrate our commitment to information security.

Australian Broking Awards 2023

ABA 2023 Winner Major Independent Brokerage of the Year We won Major Independent Brokerage of the Year in the 2023 Australian Broking Awards. We stood out as credit experts who prioritise quality service and education, and being a broker for life for our customers. We were also a finalist in the following categories:
  • Independent Office of the Year
  • Community Engagement Program of the Year
The accolades motivate Home Loan Experts to remain committed to exceptional customer service and to continue to be a pinnacle of success in the Australian mortgage industry.

Better Business Awards 2023

Best Customer Service (Office) and Best Large Independent Office Home Loan Experts has once again emerged victorious at the Better Business Awards 2023, winning two awards: Best Customer Service (Office) and Best Large Independent Office. We are proud to be recognized for our dedication to providing exceptional customer service and for our success as a top-performing independent office. For their outstanding contributions and achievements in the mortgage industry, our team members received nominations in the following categories:
  • Mentor of the Year – Astha Shrestha
  • New Broker of the Year – Rojan Paudel
The company is grateful for the recognition and will continue to build upon our strong foundation of exceptional customer service and commitment to excellence in the mortgage industry.

Best Mortgage Brokers In Sydney 2022

Best Mortgage Broker in Sydney Award Home Loan Experts was ranked the #3 mortgage broker in all of Sydney by independent reviewer Top Experts. Top Experts has a strict evaluation process. It reviewed 138 Sydney mortgage brokers, using the following criteria:
  • Licensing Check
  • Reputation Check
  • Mystery Shopper
We were recognised as one of the 10 best mortgage brokers in Sydney. This shows the fantastic effort of our team, which continuously delivers exceptional customer service.

Better Business Awards 2022

Best Independent Office (more than 5 brokers) and Best Customer Service (Office) It was a double victory for Home Loan Experts. We were recognised as the Best Independent Office (more than 5 brokers) and Best Customer Service (Office) for NSW in the Better Business Awards 2022. This is Home Loan Experts’ third consecutive win for Best Independent Office (more than five brokers). We are honoured and proud of our team’s dedication and support, which allowed us to achieve these wins. Home Loan Experts was also nominated in the following categories:
  • Best Community Engagement Program – Home Loan Experts
  • Best Customer Service (Individual) – Romy Dhungana
  • Best Customer Service (Individual) – Vivienne Than
  • Best Loan Administrator – Anisha Kunwar
  • Best Loan Administrator – Nihit Bhakta Mulmi

Australian Mortgage Awards 2021

Australian Mortgage Awards 2021 The Australian Mortgage Awards is the leading independent award for the mortgage industry recognising excellence and the best in broking. At the 2021 AMA, we won two coveted awards:
  • Commonwealth Bank Brokerage of the Year (greater than 20 staff)
  • Liberty Australian Brokerage of the Year
  • It goes to show the exceptional effort from our amazing Home Loan Experts team, who continuously aspire to ensure the best possible customer outcome. Moreover, we were also nominated as a final list for:
    • Broker of the Year – Productivity: Mohit Lal Pradhan
    • Broker of the Year – Productivity: Prakash Rai
    • We’ll continue to build upon our foundations that refuse compromises, and keep serving our customers with the excellence that they deserve.

      Better Business Awards 2021

       2021 Better Business Award We were recognised as the Best Independent Office (more than 5 brokers) for NSW in the Better Business Awards 2021 for the 2nd consecutive time. We are truly honoured and immensely proud of our team’s dedication which helped us achieve this prestigious award. Moreover, we were also nominated in the following categories:
      • Best Customer Service (Office)
      • Rising Star, Mohit Lal Pradhan
      • Best Residential Broker, Mohit Lal Pradhan
      • Best Customer Service (Individual), Prakash Rai
      • Best Loan Administrator, Rushmi Shrestha

      • Mortgage Professional Australia 2021

         2020 product Review We were recognised as one of the Top Mortgage Employers 2021 in Mortgage Professional Australia’s 100-500 staff category. This award recognises our impeccable team culture that strives on trust, loyalty and growth — for our team and our clients.

        ProductReview Award 2020

         2020 product Review We won ProductReview’s Best Customer Service 2020 annual award in the Home Loan category. This award is a testament to our commitment to serving our customers and the broader community with integrity, positively impacting their lives.

        Australian Broking Awards 2020

         2020 Australian Broking Award

        We won the title: Major Brokerage of the Year – Non-Franchise in the Australian Broking Awards, 2020.

        It is a tremendous honour for our business, and we are thankful to our committed team who helped in achieving this prestigious award.

        In the year 2020, we have focused systems and processes to provide value and exceptional service to the customers.

        We were also finalists in the following ABA 2020 categories: