It’s that time of the year again and Home Loan Experts is proud to announce that we’ve been named a finalist in five categories in the 2018 Australian Broking Awards (ABAs), including best customer service and major brokerage of the year.
The ABAs are run by Australia’s leading mortgage broking magazine The Adviser and they recognise professionalism in our industry.
These latest nominations follow on from our recognition in customer service in the 2018 Better Business Awards in December.
A finalist in five categories
We’ve been nominated for:
- Customer Service of the Year – Office (More Than 5 Brokers)
- Major Brokerage of the Year – Non-Franchise
- Office of the Year – Non-Franchise (More Than 5 Brokers)
- Social and Community Engagement Program of the Year
- Training and Education Program of the Year
We find out on Friday 29 June whether we take out top honours. Fingers crossed!
Improving our customer service has been our main focus
We’re always focused on ways to improve the service and experience that we deliver to our customers.
The way do this is by actually asking our clients to rate our service and provide feedback.
Using this feedback, we’re able to hold our mortgage brokers to industry-leading service level standards and Net Promotor Score (NPS) benchmarks.
We’re driven by the positive impact that we can have on the lives of everyday Australians trying to buy a home, as well as a society, as a whole.
Our recognition in the social and community engagement program category is testament to our other great focus: educating Australians on how to buy a home.
Lack of knowledge leads to fear about the home loan and home buying process, and fear leads to the type of inaction that can prevent people from achieving their financial goals and long-term lifestyle dreams.
We’ve long recognised that property ownership is the key to unlocking these opportunities and we’re humbled to be recognised for our work in the 2018 ABAs, not to mention our other industry awards.
If you’d like to start the home loan process today, please call us on 1300 889 743 or fill in our online enquiry form. Our mortgage brokers are highly-experienced and ready to help you turn your dreams into a reality.