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Awards And Memberships

Here at Home Loan Experts, we’ve always strived to be industry leaders in service, knowledge and professionalism. We are well known amongst our peers for our intensive in-house training program, selective hiring process and efficient systems.

Our goal is to break the traditional mould of poor service which has become the norm for many companies in the finance industry.

Australian Broking Awards 2016

ABA Customer Service of the Year

Home Loan Experts was proud to take out the coveted ‘Customer Service of the Year (Office)’ award in the 2016 Australian Broking Awards.

This is the first time we’ve won the award at the ABAs, although we currently sit as a two-time customer service winner with the Better Business Awards!

Our other major achievement was being named the winner of the ‘Social and Community Service Program of the Year’ category.

These awards reflect our going commitment to making a positive impact to the lives of our customers and the wider community.

Top 25 Brokerage 2016

Top 25 brokerage 2016 - The Adviser

For the third time, Home Loan Experts was named as a finalist in The Adviser‘s ‘Top 25 Brokerage’ awards.

Based on the volume of loans we settle, the productivity per mortgage broker and the combined outstanding balance of all of our customer’s loans, we ranked 19th in Australia.

As a larger mortgage broker, this puts us in a very strong position when we negotiate with the banks on behalf of our clients in order to obtain special pricing or to approve loans that are outside of normal lending policy.

Better Business Awards 2016

The Adviser Better Business Awards 2016: Best Customer Service Office

For the second year in a row, Home Loan Experts has won the ‘Best Customer Service – Office’ category in the 2016 The Adviser/NAB Broker Better Business Awards, a recognition of the quality customer care we provided over 2015.

As a mortgage broker that aims to delight its customers, we’ve seen huge increases in repeat and referral business and all of this has been due to our hard-working broking team.

In the past year, we’ve made a number of changes to our strategy to improve and ensure customer satisfaction, including:

  • Setting customer service benchmarks so we constantly evaluate the quality of our service and exceed expectations.
  • New customer education programs designed to guide potential borrowers on how to qualify for a home loan, negotiate at auction and choose growth suburbs to invest in.
  • Implementation of a customer care team to service our existing clients even after their home loan has been settled.

Apart from ‘Best Customer Service – Office’, Home Loan Experts was amazed to be nominated for the following categories as well:

  • Best Independent Office
  • Best Customer Service – Individual
  • Best Loan Administrator
  • Best Community Engagement Programme

Australian Mortgage Awards 2015

Australian Mortgage Awards 2015: Best Community Engagement

After five years of falling short of victory, the sixth year was the charm.

As one of our proudest achievements as a company that strives to operate ethically for the benefit of society, we were ecstatic to be named the winner of the ‘Best Community Engagement’ category in the 2015 Australian Mortgage Awards (AMAs).

The AMA judging panel are well-known and respected figures in the mortgage broking industry and the nominations are submitted by lender representatives and our mortgage broker peers.

The award recognises the brokerage that has gone above and beyond, over a sustained period of time to make a significant impact on community.

We can proudly say that our social initiative, HLE Cares, has been doing just that in the local communities of Nepal, a country in which we have an office set up and a team of dedicated administration and support staff.

As part of the vision of HLE Cares, we aim to provide better educational experiences for local students and sponsor the education of children whose parents can’t afford the costs.

Apart from winning ‘Best Community Engagement’, Home Loan Experts was named a finalist in the prestigious ‘Brokerage of the Year (>6) – Independent’, ‘Broker of the year – Non Conforming’ and ‘Best Customer Service from an Individual Office’ categories.

Australian Broking Awards 2015

Seals for the Australian Broking Awards 2015

In 2015, Home Loan Experts took out not only one but two awards in The Adviser ‘Australian Broking Awards 2015’. We were also named as a finalist in three other categories.

After being named as a finalist in this category last year, we were ecstatic to win the coveted 2015 ‘Major Broker of the Year – Non-Franchise’ for our efforts in evolving and growing the mortgage broking profession.

Since being founded in 2006, we’ve continually kept this focus in mind with strong systems and processes that provide direct value to customers with reduced loan turnaround times and an overall high level of customer service.

More importantly, our main driver for why we do what we do is to help Australians build the life they want. That means it’s not just about home loan solutions but providing free tools, resources and information nights that help people achieve their goals.

The other category we took out was for ‘Best Innovator’, a prestigious award that recognises the mortgage broking office that has benefited from forward thinking and unique concepts.

For the past few years, this has included automating as many broking functions as possible to ensure quality and consistent customer service in the shortest amount of time possible.

The Adviser Australian Broking Awards 2015 - Finalist seals

To top off these amazing wins, we were proud to also be named a finalist in the ‘Best Training And Education’, ‘Best Ethical/Social Responsibility Program’ and ‘Best Customer Service’ categories.

HRD Employer of Choice 2015

Home Loan Experts is named a 2015 Employer of Choice

Home Loan Experts was named HRD Employer of Choice 2015 and secured wins in three other categories in the annual HR survey conducted by Human Resources Director (HRD) magazine.

By securing wins in the categories of Training & Development, Quality of Work and Trust & Empowerment, we have proven that our award winning treatment of our clients starts first with our own employees.

Home Loan Experts managing director Otto Dargan said that most people want to do the right thing and that it is the leader’s job to enable them to do so.

“Get out of their way and give them the resources they need and they won’t let you down.”

Better Business Awards 2015

Better Business Awards 2015: Best Customer Service

Home Loan Experts won the ‘Best Customer Service – Office’ category in the 2015 The Adviser/NAB Broker Better Business Awards, a recognition of the quality customer care we provided over the 2014 year.

The judging panel focused specifically on the growth of new, repeat and referred clients over the past year and our continued success supports our dedication to customer care.

With more than $340 million worth of home loans settled in the year ending 2014, nearly $44 million was attributable to repeat business and around $70 million to referrals.

This was the first year that Home Loan Experts won a Better Business Award after being nominated in both the best customer service and best independent office categories in 2014.

MPA's Top 10 Independent Brokerages 2014

MPA Top 10 Independent Brokerages 2014 medal

Home Loan Experts was named ninth in Mortgage Professional Australia‘s ‘Top 10 Independent Brokerages’ in October 2014, the first time our business has made the list.

As a non-franchise and non bank-owned brokerage, we were selected based on our total loan book value, settlements for the 2013 year, average broker per volume and our conversion rate.

Home Loan Experts managing director Otto Dargan said that although the goal was to make it into the top five brokerages in Australia, being number one was not.

“First and foremost we are specialists in getting good people in unique situations approved for a home loan at a great interest rate and that will always be our focus.”

You can read the full ‘Top 10 Independent Brokerages’ article and interview with Otto on the MPA website.

Australian Mortgage Awards 2014

AMA Finalist 2014

For the fifth year in a row, Home Loan Experts was named a finalist in the Australia Mortgage Awards (AMAs). It’s also the fourth time our office has been named a finalist in the larger business category of the Brokerage of the Year category.

Judges in the 14th annual AMAs are key figures in the industry and nominations are made by lender representatives and our mortgage broker peers. Finalists are selected based on key criteria including loan volumes, percentage growth over the past 12 months and customer service proposition so it is once again an honour to be recognised by our industry for our efforts over the past year.

It really is a testament to our team’s professionalism and dedication in helping people in tough situations to get a home loan.

Top 25 Brokerage 2014

Top 25 Brokerage 2014For the second year in a row, Home Loan Experts was named as one of The Adviser‘s ‘Top 25 Brokerage’ finalists.

Based on the volume of loans we settle, the productivity per mortgage broker and the combined outstanding balance of all of our customer’s loans, we ranked 18 in Australia.

As a larger mortgage broker, this puts us in a very strong position when we negotiate with the banks on behalf of our clients in order to obtain special pricing or to approve loans that are outside of normal lending policy.

Australian Broking Awards 2014

Best Training and Education; Best Office - Non-FranchiseIn June 2014, Home Loan Experts was proud to be named as a finalist in both the ‘Best Training and Education’ and ‘Best Office – Non-Franchine’ categories in ‘The Adviser Australian Broking Awards 2014′.

The ‘Best Training and Education’ category recognises businesses that are providing its mortgage brokers with the most effective and diverse training programs relevant to the important role that a broker plays.

The ‘Best Office – Non-Franchise’ acknowledges individual offices that have most effectively driven business growth over the previous 12 months across all product sectors. This award is based on such business metrics as loan volumes, book size and growth, broker effectiveness and support mechanisms.

Better Business Awards 2014

Better Business Awards FinalistHome Loan Experts was named a finalist in two categories in the Better Business Awards 2014, an initiative between The Adviser and NAB Broker.

The Best Customer Service/Satisfaction category recognises brokers that have produced significant increases in new, repeat and referred business
over the past year. Only businesses that delivered exceptional customer
service in 2013 were chosen.

Home Loan Experts was also a finalist in the Best Independent Office category for firms with 5 or more brokers. Judges took into account loan settlement, loan book performance, submission quality and the customer servicing capabilities of both individual brokers and the brokerage as a whole when assessing finalists in this prestigious category.

Australian Mortgage Awards 2013

AMA Award 2013

In 2013, Home Loan Experts was once again announced as a finalist for the Australian Mortgage Awards for the fourth year in a row. This year we have been nominated for the prestigious Brokerage of the Year Award in the larger business category.

The Australian Mortgage Awards has been held annually for over a decade and is considered the most eminent mortgage awards event in Australia.

Unlike other awards, the judges are key figures in the industry and nominations are made by lender representatives and our mortgage broker peers. Only nine finalists were chosen out of more than 10,000 mortgage broking companies in Australia!

The awards recognise the accomplishments of leading companies and individuals in the mortgage industry. The robust nomination and judging processes of the awards ensure that only the most exceptional Australian brokerages are invited to take part.

It’s a privilege to be recognised by our industry for our success and dedication to helping people who are in a tough situation.

Top 25 Brokerage 2013

The Adviser Top 25 BrokerageWe were officially recognised as one of the top 25 brokerages in Australia in 2013.

This is based on the volume of loans we settle, the productivity per mortgage broker and the combined outstanding balance of all of our customer’s loans.

As a larger mortgage broker this puts us in a very strong position when we negotiate with the banks on behalf of our client to obtain special pricing or to approve loans that are outside of normal lending policy.

Telstra Australian Business Awards 2012

Telstra AwardIn 2012, Home Loan Experts was announced as one of six New South Wales finalists for the Telstra Business Awards in the ‘Small Business’ category.

The Telstra Business Awards is well established and renowned for its painstaking judging process and impeccable standards. Only the most outstanding small-to-medium sized businesses are nominated for these awards so to be recognised is an honour.

From our modest beginnings, we have grown exponentially and it warms us to be acknowledged by business professionals from outside of the mortgage industry.

Australia's Brightest Broker 2011 & 2012

Broker IQ LogoHome Loan Experts managing director Otto Dargan is a two-time BrokerIQ ‘Australia’s Brightest Broker’ winner, a competition run by St. George Bank and The Adviser.

Each year over, 1,000 mortgage brokers enter the contest, with only six making it through to the final round.Each contestant is given a buzzer and the group is asked a range of questions relating to the mortgage industry.

Not only did Otto win the competition, but in 2011, he actually doubled the score of the broker that came second! In 2012, he returned and successfully defended his title of Australia’s Brightest Broker.

Australian Mortgage Awards 2012

In 2012, Home Loan Experts was announced as a finalist in the Australian Mortgage Awards for the third year in a row, this time in the prestigious ‘Brokerage of the Year’ award in the larger business category.

The Australian Mortgage Awards has been held annually for over a decade and is considered the most eminent mortgage awards event in Australia.

Unlike other awards, the judges are key figures in the industry and nominations are made by lender representatives and our mortgage broker peers. Out of over 10,000 mortgage broking companies in Australia there are less than ten finalists who make the cut.

The awards recognise the accomplishments of leading companies and individuals in the mortgage industry. The robust nomination and judging processes of the awards ensure that only the most exceptional are invited to take part.

Australian Mortgage Awards 2011

AMA Award Logo 2011Home Loan Experts was nominated as a finalist for Brokerage of the Year in the larger business category in the 2011 Australian Mortgage Awards.

This event is held by the industry on an annual basis to recognise and reward people and companies who have excelled in their field. To be nominated in the larger business category is an exceptional achievement that we are very proud of.

Australian Mortgage Awards 2010

AMA FinalistHome Loan Experts was a finalist for Brokerage of the Year in the small business category in the 2010 Australian Mortgage Awards.

This is an annual event held by the industry to recognise and reward people and companies who have been outstanding in their field.

This was the first time that we were selected for an award at the AMAs. It was a huge step up for our company, and we didn’t expect that we would continue to make regular appearances at the AMAs in the future.

Connective Volume Award 2010

Connective Award $100 Million Loan PortfolioIn October 2010, Home Loan Experts was recognised by Connective OSN for achieving the milestone of $100,000,000 worth of mortgages in our loan book. This is a reflection on the number of Australians we have helped to buy a home or get approval when their bank has let them down.

Few mortgage brokers have managed to achieve a loan book of this size in their entire career yet we are now regularly achieve over $50,000,000 in mortgage approvals each month!

Since winning this award we have grown our loan book to over $600,000,000 and we are still growing. We aim to eventually have a loan book of over $1,000,000,000 which can only be achieved by helping as many Australians as we can to buy their own home.

Certificate of Recognition from St. George Bank 2012

St. George AwardIn May 2012, Home Loan Experts were presented with another accolade from St. George Bank. This certificate recognises our astounding success in reaching $100 million in settlements with St. George Bank in only eight months!

We have a very high standing with major banks and lenders across Australia, and have been recognised as a leader in our industry. We not only get tough loans approved but we see them right through to settlement and the future management of your mortgage.

Lender segmentation

Did you know that lenders categorise mortgage brokers based on the quality and volume of loans that they submit? Because our mortgage brokers all have experience working in a major lender as the officer responsible for deciding whether to approve or decline a home loan application, we have achieved the highest level of segmentation with several lenders:

  • Commonwealth Bank: We are a ‘Diamond Broker’ with CBA, which is the highest possible segment that they have. Only 2% of CBA’s brokers are in their ‘Diamond’ program. As a ‘Diamond Broker’ we have access to an experienced credit team and our loans are given priority service.
  • St. George Bank: We are a ‘Flame Broker’ with St. George, which is the highest possible segment that they have. Only 70 mortgage brokers Australia wide are in their ‘Flame’ program. As a ‘Flame Broker’ we have access to an experienced credit team, our loans are given priority service and we have the ability to request special pricing for larger loans.
  • Westpac Bank: We are an ‘Advantage Plus Broker’ with Westpac, which is the highest possible segment that they have. As an ‘Advantage Plus Broker’ our loans are given priority service and we have access to a specialist support team who help us to ensure our customers loans are processed efficiently by the bank.
  • NAB / Homeside: We are a ‘Four Star’ broker with NAB Broker, which is the highest possible segment that they have. As a ‘Four Star’ broker we are able to order valuations prior to submitting loans, we can submit high loan-to-value (LVR) applications that are not accepted by other brokers and we also receive priority service from the bank.

Our reputation with the major banks enables us to offer you a higher level of service than you can’t get through other mortgage brokers or from the banks directly

MFAA, COSL and Connective OSN

We are full members of the Mortgage and Finance Association of Australia (MFAA) as well as the Credit Ombudsman Service Limited (COSL). This ensures professional and ethical lending practises.

We are an associate member of Connective OSN, one of Australia’s leading aggregation services for mortgage brokers. They provide us with software, training and compliance support that is essential to us in our business. Connective is one of the largest group of mortgage brokers in Australia but you probably haven’t heard of them because the mortgage brokers that have partnered with them use their own brand.

MFAA Logo

Australian Credit License

In 2010, it became mandatory for all mortgage brokers in Australia to apply for an Australian Credit License (ACL) with theAustralian Securities and Investments Commission (ASIC) or to be nominated as an authorised credit representative under another company’s license.

The licensing process involves ASIC assessing the way a company does business, its procedures, the background of the management staff and confirming that sufficient professional indemnity insurance is in place to protect the customers of that firm. Our company was one of the first to be granted an ACL.