flagFounded: 1985 in Australia, 1812 in the USA

businessOwned by:NYSE Listed

monetization_onFunded by: Retail deposits and wholesale capital markets

securityLMI Provider: QBE

account_balanceLender type: International Bank


NAB has acquired Citibank’s consumer banking business. Click here to read our lender review of NAB.

Citibank isn’t a lender that most Australians consider when applying for their home loan. Citibank doesn’t have a large branch network and most of its advertising is for credit cards, so most people hear about their home loans from a mortgage broker.

However, they’ve got some unique products and clever credit policies which make it a great choice for some borrowers. That being said for many people there is a better option to choose from.

Citibank will no longer offer home loans in Australia

Citibank is closing its business and operations in Australia. It will be selling its consumer banking operating as it focuses purely on investment banking.

After reviewing its retail banking operations in Australia, Citibank will not be offering any credit cards, savings accounts, term deposits and home loans to Australian customers.

For existing Citibank customers, their products will switch to whichever lender bought the bank. You might be able to refinance your home loan before Citibank is sold.

How do Citibank’s home loans compare?



What home loans types do they have?

Citibank has a very simple product range which includes their Basic Variable Home Loan with no frills and their Mortgage Plus Professional Package which has an offset account and bigger discounts for loans over $250,000 or $500,000.

The choice of which loan to take really depends on what specials Citibank has on at any one time. In some cases that means their Basic Loan is cheaper, and at other times it’s their Mortgage Plus Package.

Citibank also tends to be competitive with Fixed Rate Loans under their Mortgage Plus Package for terms of 1 – 5 years. This combined with their free rate lock offer means that you can fix your rate without the upfront fees that other banks charge for locking in your rate at the time of application.

They also offer a Standard Offset Home Loan and a Standard Variable Home Loan.

Can I negotiate a better rate with Citibank?

Citibank can sometimes offer negotiated pricing for larger loans, however in most cases their special rates are already sharp enough.

A good mortgage broker can lodge a pricing request for you with Citibank as well as other lenders.

Tip for applying with Citibank

Use Citibank’s home loan application checklist to prepare for your mortgage application.

Note: This is the latest application checklist as of November 2020. Please call us or refer to Citibank for their most up-to-date document requirements.

Citibank client story

Julian, NSW


To cash out equity in his mortgage to renovate his home.


Cash out equity loan, refinance, spouse visa.


Julian moved to Australia from the UK a couple of years ago on a 820 Spouse Visa.

At the time, he and his wife were able to buy their first home and they have since been renovating the old place to bring it back to its former glory.

Having already gone through a lot of their own savings, Julian still needed more funds to complete the renovation works. Luckily, the property had grown in value so he was looking to access some equity.


The couple’s home loan was first approved by Citibank and they were still happy with the service so they decided they just wanted to do a straight refinance and cash out.

In the end, they were able to cash out $60,000 for renovations and their broker was able to refinance them to a cheaper interest rate.

Compare Citibank to other lenders

Not sure which lender is right for you? Our Home Loan Experts can help!

Talk to one of our mortgage brokers by calling us on 1300 889 743 or complete our free assessment form.