Why does a bank need a letter from your lender?

Many banks require a statement for all of your debts when you apply for a home loan but few lender issue statements for their loans.

The simplest way to get around this problem is to ask your lender to fax a letter to your mortgage broker confirming that the loan has been paid on time.

Home loan repyment letter template

You can ask your lender to use this sample letter as a template. All they need to do is copy it onto their letterhead, amend the details, print, sign and fax to your mortgage broker.


To Whom It May Concern:

Re: John Smith

We confirm the following details regarding John Smith’s loan with us:

  • Account number: 66828915
  • Balance owing: $20,340
  • Monthly repayments: $300 / month
  • The loan is not in arrears
  • The loan has been paid on time during the last 6 months.

Should you require any additional information please do not hesitate to contact us on 02 0000 0000.



Jason Biggs
Customer Service
ABC Pty Ltd.

If you’re using Home Loan Experts to arrange your loan, please ask your lender to fax the letter to us.

Bank requirements for loan history letters

Australian lenders have strict requirements for home loan repayment letter templates.

They often ask for a letter to be amended if it doesn’t meet their requirements.

Your repayment history letter should be:

  • On a company letterhead including contact details and the lenders ABN.
  • Dated
  • Signed
  • Contain the name of person who signed the letter
  • Contain the account number, name of the borrower, loan amount, repayment amount, that the loan is not in arrears and that the payments have been on time during the last 6 months.
  • In some cases a payout figure will be required, however this is usually for fast refinances or settlements, and so is not required when applying for your loan. Include any accrued interest, exit fees and break fees for fixed rate loans.

Most lenders will accept a fax copy however some will require your mortgage broker to hold the original on file.

Do you need help with your home loan?

If you need the services of a mortgage broker to get your loan approved then, talk to us!

Please call us or enquire online to speak to one of our experienced staff.

  • Dominic

    Is capital gain tax applicable only to self-employed individuals or even to PAYG individuals?

  • HI Dominic,

    Yes, all banks want to see your existing mortgage conduct before they would approve your loan.

  • monnier

    Hi, can I also get some stat dec templates please? Thanks.

  • Hey monnier, you can get some editable templates as well as example declarations on our stat dec page. Here’s the link:

  • Wilhelm

    I have no later or missed repayments and my credit is clean and income good, can you help me refinance to a lender that can offer me a better rate and add in a line of credit?

  • Hey Wilhelm,

    We can help with this but we’ll need more info to make sure we can recommend the right lender for your situation so you can get the best possible deal. Please call 1300 889 743 or enquire online:

  • Sally

    You guys are located all the way in Rhodes while I want to buy in Dalby. I am not sure about going with an online mortgage broker so can you provide any info to help convince me?

  • Hi Sally,
    Applying with an online mortgage broker can save you a lot of time and is convenient but is it safe? This is a very logical question that many of our clients in other states or overseas ask. We have a page that elaborates on this as well as includes additional info so please do check it out here:

  • Jeremy

    What if I have some late payments? This shouldn’t be too bad so can I refinance?

  • Lenders are wary of people who have missed some of their payments on their debts. They are also wary of people who have had late payments. But with minor late payments, you can still refinance and borrow up to 80% with a major lender or 90% with a specialist lender.

  • Melton

    I am a property investor, and have 3 investment properties. I have recently applied for a new home loan with St George but they declined me and said it was due to my low borrowing capacity. But I’m sure with all the rental income from those properties and rental income from the new property, it could be achievable. Could you guys help me out?

  • Dhaliwal

    I’m thinking of buying a property in Nandi, QLD. I have an existing mortgage on my other property in Warra. There were some late repayments on it last year. Do I have to show the repayment history for my new application?

  • Hi Dhaliwal,
    Usually all banks want to see your current mortgage conduct before they would approve your new loan. But they would want to see your repayment conduct for the last 6 months, if the delay was in the last year then the bank shouldn’t have any issue with your new application.