A multilingual mortgage broker is a credit specialist who provides home loan assessment, and application support in more than one language. They help borrowers understand loan options, documents, and bank policies clearly, reducing confusion and improving approval outcomes, especially for migrants, bilingual households, and non-English speakers.
Our award-winning mortgage brokers come from diverse cultural and professional backgrounds. While all are fluent in Aussie English, many are bilingual and some are multilingual.
One of the key benefits of having such a diverse team is that we can genuinely say, “we speak your language”, i.e. the language you’re most comfortable with.
What languages do our mortgage brokers speak?
Our multilingual mortgage-broking team supports clients in Arabic, French, Mandarin, Cantonese, Nepali, Hindi and Vietnamese, alongside English. Each language group is represented by brokers with deep credit knowledge, strong lending-policy expertise, and first-hand experience navigating complex documentation or visa-based lending.
Arabic and French
Amine Berrada is our Arabic and French speaking mortgage broker. He guides Arabic-speaking families and new arrivals through Australian lending rules, loan structures, and documentation requirements. Borrowers rely on him to explain key policies in their own language, especially when clarifying deposit sources, employment verification, and lender assessment notes.
Hindi
Hindi-language clients are supported primarily by Preeti Kowshki, one of our senior brokers. Several of our Nepali-speaking brokers also speak Hindi, strengthening our support for Indian clients, especially first-generation migrants.
Mandarin And Cantonese
Our Mandarin and Cantonese home-loan support is led by Sheng Ye (Mandarin) and Kenneth Cheah (Cantonese). Sheng brings 10+ years across major banks, giving him insight into policy interpretation, credit scoring and customer-service excellence. Kenneth blends mortgage expertise with strong communication skills from his hospitality background, supporting first-home buyers, borrowers with past credit issues, and clients on temporary visas. Both brokers routinely assist Chinese-speaking borrowers.
Nepali
A large portion of our broking team are Nepali mortgage brokers, which includes several award-winning brokers. Many live and work in New South Wales. Their expertise includes explaining lender rules in Nepali, supporting translation of financial documents, and guiding clients with limited Australian credit history.
Vietnamese
Our Vietnamese mortgage-broking support is led by Vivienne Than, known for exceptional customer communication and recognised through several industry awards over the years. She often assists Vietnamese-speaking first-home buyers who need clarity around income verification, deposit savings, bank statements, or government schemes.
What are the advantages of cultural diversity in mortgage broking in Australia?
Did you know 28% of Australians were born overseas?
This means our diverse team of mortgage brokers are very well-equipped to deal with the changing face of the Australian populace and the issues they deal with.
We aren’t just talking about celebrating Harmony week every year; the differing experiences, perspectives, skills and backgrounds of our mortgage brokers allows us to:
- Have a better interpersonal relationship, better connections with and understanding of the needs of customers. For one, it makes us subtly aware of the different cultural nuances.
- Enhances diverse thinking, increases innovation and encourages critical thinking as well as productivity.
Besides, what we’ve seen is that usually, it’s the older generation that prefers to talk with someone who speaks their language, even though they may have been in the country for a long time.
It could be a cultural thing or a language barrier. And we understand that!
Regardless, every Australian needs to be 100% clear when making one of the biggest decisions in their life that is purchasing their first home/property.
As such, our brokers are better equipped than most to handle such scenarios.
Why Choose A Multilingual Broker?
Multilingual brokers give clients a level of clarity and trust that’s hard to achieve in English alone. When borrowers can discuss their finances, documents and goals in their preferred language, there’s less confusion, fewer mistakes and far more confidence in every decision. For migrants and bilingual households, this support often means faster approvals, clearer communication and a smoother overall home loan experience.
See how multilingual broking compares to standard mortgage broking in the table below.
| Category | Home Loan Experts' Multilingual Broking | Standard Mortgage Broking |
|---|---|---|
| Primary communication | Clients can work with brokers who speak their preferred language (e.g., Arabic, Mandarin, Cantonese, Nepali, Hindi, Vietnamese, French, and more). | English-only communication. Non-native speakers must adapt, increasing the risk of confusion or misinterpretation. |
| Client suitability | Designed for migrants, bilingual households, permanent/temporary visa holders, and clients who use foreign documents or overseas income. | Suited mainly to clients fluent in English with straightforward financial situations. |
| Lender knowledge and policy expertise | Expertise across 50 lenders, including policy exceptions, niches and escalation pathways. We get tough loans approved. | Limited lender range and surface-level policy understanding; complex scenarios often declined. |
| Visa-specific lending expertise | Deep understanding of complex visa categories, foreign income policies, FIRB rules, and migrant lending. | Limited knowledge of niche visa policies; may avoid complex applications or recommend only conservative lenders. |
| Cultural nuance and context | Brokers understand cultural factors such as family gifting, collective savings, overseas income contributions and can present these clearly to lenders. | Less familiar with cultural financial norms, often overlooking explanations lenders need. |
| Foreign income & overseas assets | Skilled at identifying lenders who accept foreign income, correctly apply currency conversion and discounting rules, and verify offshore assets. | Often no solutions for foreign income, leading to unnecessary declines or restricted lender choices. |
We can help!
When making one of the major life decisions, you want credit experts on your side, and that’s exactly who we are as mortgage brokers – credit experts first and foremost.
More importantly, regardless of the language you prefer, we can usually find you a solution.
To speak with one of our mortgage brokers, give us a call on 1300 889 743 or fill in our short online assessment form.