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Last Updated: 15th June, 2023

Mortgage Broker

With a strong work ethic, attention to detail and a desire to find the right finance solutions for her clients, Vivienne is a mortgage broker that goes above and beyond the call of a standard home loan application. To her, there is a family behind a home loan and somebody’s financial dream behind every application.

Vivienne’s specialties

With a thorough knowledge of the credit policies of a number of Australian lenders, Vivienne has particular skills in:

Vivienne’s experience

After graduating university with a Bachelor of Commerce and International Studies majoring in Business Economics and Business Law, Vivienne began her finance career at Home Loan Experts in a support role for our senior brokers. Her day-to-day role was to ensure client applications were processed from beginning to settlement and worked closely with senior brokers to build strong customer relationships. With such a strong attention to detail and exceeding expectations, she was trained up to become a mortgage broker after just 6 months. Continuing her focus on making the application process streamlined, She is proud to be in a role where she can help Australians achieve their dreams.

Awards

MPA 2022Astraliam mortgage award finalist 2020Finalist customer care of the year 2020Astralian mortgage broker award finalist 2019the advisor 30 under thirty 2017

These awards recognise Australia’s top broking professionals. In 2017, Vivienne was ranked number 30 in The Adviser‘s ‘Thirty Under 30’ awards, a recognition of the top mortgage brokers in Australia. Making the list is a testament to the exceptional customer service Vivienne provides day in and day out. She followed that win with a finalist nod in the category: Broker of the Year – Productivity for her quality loan submissions at the 2019 Australian Mortgage Awards . And in 2020, she was nominated as a finalist in the category: Customer Service of the Year – Individual for her excellence in customer service at the 2020 Australian Broking Awards . Vivienne has received an enormous amount of client testimonials highlighting her friendly, professional and hard-working nature and her comprehensive service which goes above and beyond for all clients. Further marking her achievements in 2020, she was a finalist for Broker of the Year – Productivity, in the 2020 Australian Mortgage Awards, taking home one of four excellence awards in the category. In 2022, Vivienne made MPA’s Elite Women list. The list spotlights leading women who have made their mark on Australia’s mortgage industry.   Want to join our team as a mortgage broker? We’re always looking to hire the right candidate! Please send through your resume through to careers@homeloanexperts.com.au.

Vivienne’s client stories

Vivienne in the news

Vivienne was featured in the following publication:

Testimonials

Vheng

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Amazing Service

Home loan experts team (Vivienne, Aakriti and Rupil) was very helpful. They guided me through the whole process despite from our complicated situations such as temporary visa, work relocation, less than 6months employment etc. They answered all my questions as a first home buyers which we are fresh to everything. You guys are real experts on what you do!

Vivienne you are really a superstar of home loan experts! Me and my wife are so grateful we reached out to you. Thank you so much for your help.

Jingwen L

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Recommended by my partner, he enjoyed their service a lot during his experience. They would suggest ways to achieve the best interest for their customers. Vivienne and Elisha have been the most efficient and patient agents I’ve ever worked with. Would highly recommend them.

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